Prohibited items are items that are unable to be delivered to a member. If you see any of these items on an order, you can send the member a friendly reminder that you are not able to deliver those items. Be sure to check the retailer guide for any specialty items that may be prohibited by the retailer as well.
Delivering prohibited items goes against Shipt’s Shopper App Access Guidelines and may result in deactivation.
The following items are prohibited from being delivered:
- Alcohol, including non-alcoholic beer and wine*
- Tobacco products including smoking devices such as vaporizers and related products*
- Cannabis, CBD, and/or hemp-derived products including but not limited to oils, tinctures, and topical products
- Age-restricted items that require identification at the time of purchase*
- Prescription medications
- Any over-the-counter medication that contains pseudoephedrine
- Lottery tickets
- Movie tickets
- Toll passes
- Large pieces of furniture
- Propane tanks over 20 pounds*
- Guns and ammunition
- Dry ice
- Fireworks and sparklers
- Gift cards*
- Items from in-store vendors such as Starbucks or Target Café
- Live animals such as fish, birds, or hamsters
- This also includes live seafood such as lobsters, raw oysters, and crawfish.
- Live insects from PetSmart can be delivered.
- In Hawaii, bicycles with wheels 20 inches or larger
- In New York, whipped cream chargers
- In Oregon, whipped cream canisters or any other canisters containing nitrous oxide
*Note: There are exceptions for these items. Please review the information below.
Item Exceptions
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Alcohol: Certain metros allow delivery of alcohol, however, a certification must be passed in order for shoppers to be able to deliver those items. Refer to our Alcohol Delivery article to see if this service is prohibited in your area.
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Tobacco Products: Smoking cessation products, including patches or gum, are deliverable since there are no FDA regulations on those products.
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Age-restricted items: Orders for non-alcohol age-restricted items will have a red ID Scan label on the offer card. Age-restricted items cannot be added to any order that does not already display this label. If a customer requests an age-restricted item for an order without the ID Scan label, politely let them know they will have to place a new order for that item to be delivered.
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Propane Tanks: 1-pound camping propane tanks and catering burners can be delivered to a member.
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Gift Cards: Gift cards requested by members are prohibited from being purchased and delivered. However, if the cashier provides you with a promotional gift card for the member on behalf of the retailer during checkout, the gift card should be delivered to the member. Learn more.
- Shoppers are allowed to purchase the Shipt membership gift card ($49) in Target stores, which will be listed as a special request item.